FAQ
Loose electronics box [P2 hexaline]
In this article you will find instructions on how to tighten your electronics box.
I have a faulty power switch on P2 hexaline.
If your power button has been damaged: Buy a new Switch Rocker through your local distributor. Replace the power button on your P2 hexaline according to these instructions.
Loose pixel box [P1 retro, P2 Hexaline]
In this article you will find instructions for tightening the pixel box in P1 retro and P2 hexaline.
I would like to connect my appliances to a 110V installation
- P1 retro, P2 Hexaline, P3 PIX3L must be powered by 200-240 V and 50/60 Hz frequency. The automatically detects the AC frequency. To use P1 retro, P2 hexaline, P3 PIX3L in the US market, you need a transformer to change the voltage from 110/125 V to ...
My P1 EVOs turn off after a certain amount of time fully lit.
#Service action The temperature of the unit is too high and it is necessary to install additional fans. Write to your local distributor, describing the problem. Fans will be provided with the mounting system so that the P1 EVO will stop shutting down ...
I have a cracked display on my P1 retro.
Contact your local distributor. Be sure to include a photo of your damaged screen in your message to identify the correct part.
I have different macros in one type of device.
Check the device menu to make sure each device has the same software version Update all your devices to the latest software version
I would like to have 3 pin DMX sockets on my devices.
We carry 3 pin sockets for all of our devices Contact your local distributor to get the correct DMX 3 pin sockets for your device.
Macro not working in P1 mini
If Macro not working in P1 mini: Contact your local distributor for a Portman AVT programmer, Download the latest software Update your P1 mini to the latest software according to the intructions.
RGBW source displays a different colour than it should
Contact your local distributor to replace the RGBW source with a new one.
W-DMX does not work in P1mini
If WDMX is not working on the P1 mini Check the step-by-step WDMX installation instructions to make sure all the steps are done correctly. Check that the DMX cable from the controller to the WDMX transmitter is operational. Contact your local ...
Sources in P1mini slowly fading despite curve change
If, despite changing the curve in your P1 mini menu, the main sources are still fading too slowly: Contact your local distributor for a Portman AVT programmer, Download the latest software Update your P1 mini to the latest software according to the ...
On the P2 EVO random strobe only works on 3 pixels
If on your P2 EVO when triggering the "Random Strobe" function, the effect is only seen on the first three pixels: Contact your local Distributor with a request for Portman RDM Tester/ Uploader. Download the latest software for P2 EVO Update your P2 ...
I can’t control the Mantis via DMX, LED sources light up on still.
If your Mantis does not respond to DMX control, and its sources are still lit up then most likely you just need to update it to the correct software version. Check what number appears on your LDB2 board ( inside the device) , If your board is marked: ...
Sources in P1mini not working/blinking
Service action: If you have in your P1 mini main sources in a glass tube (photo below)- .... they are the cause of the blinking. We are currently conducting a service campaign of replacement with new sources that are equivalent to the previous ones ...
How do I check that I have the latest software?
You can find the current software and upload instructions in this article: Current Software